Get In Touch
We're here to help. Reach out to our friendly team with any questions about our services, your treatment, or anything else.
How to Reach Us
Choose the most convenient way to get in touch. We're always happy to hear from you.
For general enquiries, treatment questions, or feedback. We check our inbox regularly throughout business hours.
Response Time
We aim to respond to all enquiries within 24 hours during business days. Urgent clinical matters are prioritised.
Registered Pharmacy Details
Full legal and regulatory information for Prescriptly as required by the GPhC and MHRA.
GPhC Registration: 2071234
You can independently verify our registration status on the official GPhC register and MHRA database.
Verify on GPhC Register →How to Raise a Concern
We are committed to providing an excellent service. If you are unhappy with any aspect of our service, we want to hear from you so we can put things right.
Contact Us Directly
Email us at hello@prescriptly.uk or call 01234 567 890. Please provide as much detail as possible about your concern so we can investigate thoroughly.
Acknowledgement
We will acknowledge your complaint within 2 working days of receipt. You will be assigned a dedicated point of contact who will keep you updated throughout the process.
Investigation & Resolution
We aim to fully investigate and resolve all complaints within 20 working days. If we need additional time, we will inform you of the expected timeframe and the reasons for the delay.
Escalation
If you remain dissatisfied with our response, you have the right to escalate your complaint to the General Pharmaceutical Council (GPhC). You can contact them at pharmacyregulation.org/raising-concerns.
Your Privacy Matters
We take the protection of your personal and health data seriously.
Your privacy is important to us. We process your personal and health data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are committed to transparency about how we collect and use your data. All information you provide during your consultation is treated with the strictest confidence and stored securely in compliance with NHS data security standards.
For full details about how we handle your information, please read our Privacy Policy. Information about how we use cookies on our website can be found in our Cookie Policy.
Key Points
Distance Selling Notice
Prescriptly operates as a distance-selling pharmacy registered with the General Pharmaceutical Council (GPhC) and the Medicines and Healthcare products Regulatory Agency (MHRA). We are authorised to supply medicines to patients across the United Kingdom via our online consultation service.
Medicines Exemption: Please note that medicines are exempt from the standard 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once medicines have been dispatched, they cannot be returned for safety reasons. This is a legal requirement to protect patient safety.
For full details about your rights and our obligations, please review our Terms & Conditions. If you have any questions about this notice, please contact us.