How It Works
Getting your treatment is straightforward and discreet. Our simple 4-step process takes you from consultation to delivery — all from the comfort of home.
Four Simple Steps
Our streamlined process is designed to be quick, confidential, and clinically safe every step of the way.
Choose Your Treatment Area
Browse our treatment categories to find what's right for you. We specialise in male pattern hair loss with a range of clinically proven options. Each treatment page provides detailed, evidence-based information to help you understand your choices.
Complete Your Consultation
Fill in a confidential online medical questionnaire. This covers your medical history, current medications, allergies, and treatment goals. The process takes approximately 5 minutes and all information is encrypted and stored securely.
Clinical Review
Our qualified pharmacist or prescriber carefully reviews your consultation. They may request additional information or arrange a phone/video call if needed. Treatment is only prescribed if it is clinically appropriate for you — your safety is always our first priority.
Dispensing & Delivery
Your treatment is dispensed from our GPhC-registered pharmacy and delivered to your door in plain, unmarked packaging. Standard delivery is free across the UK, and you'll receive full tracking information via email and SMS.
What Happens During Your Consultation
Our consultation process is thorough yet straightforward — designed to ensure your treatment is safe and appropriate.
We review your complete medical background to identify any contraindications or precautions.
A secure identity check ensures the treatment is prescribed to the correct individual.
Our prescriber may reach out via secure messaging, phone, or video if clarification is needed.
Treatment is only approved when our clinical team determines it is safe and suitable for you.
You receive a tailored treatment plan based on your individual profile, goals, and medical needs.
Delivery Information
We deliver across the UK with full tracking. All orders arrive in discreet, unmarked packaging.
2–3 working days. Available on all orders across the UK.
Next working day delivery. Order before 2pm for same-day dispatch.
No pharmacy branding on the outer packaging. Complete discretion guaranteed.
Receive tracking updates via email and SMS from dispatch to delivery.
Frequently Asked Questions
Everything you need to know about our process, from consultation to delivery.
The online consultation questionnaire typically takes around 5 minutes to complete. Our clinical team then reviews your submission, which usually takes between 2–4 hours during working hours. In some cases, we may need to contact you for additional information, which could extend the process slightly.
Absolutely. Your personal and medical information is encrypted and stored securely in accordance with UK data protection regulations (GDPR). We never share your details with third parties for marketing purposes. Only our clinical team has access to your medical information, and all communications are conducted through secure channels.
If our clinical team determines that the requested treatment is not suitable for you, we will let you know and explain why. We may suggest an alternative treatment that could be more appropriate, or recommend that you speak with your GP. You will not be charged for any treatment that is not prescribed. Your safety always comes first.
Yes. If you'd like to adjust your treatment, simply contact our team or complete a follow-up consultation. Our prescriber will review your request and, if clinically appropriate, update your treatment plan. We recommend discussing any changes with our team rather than making adjustments independently.
For ongoing treatments, we offer a convenient repeat prescription service. Before your current supply runs out, we'll send you a reminder and a brief follow-up questionnaire to check on your progress and any side effects. Once reviewed and approved by our prescriber, your next supply is dispensed and delivered automatically. You're in control and can pause or cancel at any time.
If you experience any side effects, please contact our clinical team immediately. You can reach us via email, phone, or through your patient account. Our pharmacist will advise you on next steps, which may include adjusting your dosage, switching treatment, or in some cases, recommending you visit your GP or seek urgent medical attention. All side effects are taken seriously and managed in line with clinical best practice.